Customer Journey Mapping – Tips for Small Business

Are you unsure how your customers are experiencing your product or how they feel about it?

Now is a good time to learn what a customer journey map is, customer types, and understand customer buying habits.

Lisa is going to show you a very simple framework to outline your customer journey. This will transform browsers into leads, prospects, and customers. Ultimately, raving fans.

What is a Customer Journey?

A customer journey is the series of steps your customer takes to purchase from you.
From awareness to purchase, your customer hits a series of brand touchpoints along the way. She begins to generate feelings, thoughts, beliefs toward your product or service.

This is why it’s critical to understand what those series of touchpoints are so that you can curate them for the best customer experience.

Live streaming details:

  1. Customer Journey
  2. Understanding Your Customer Buying Habits
  3. Why People Buy
  4. Customer Types
  5. 5 Stages of Your Customer Journey
  6. Content Strategies for Each Stage

Resources Mentioned

👉 DOWNLOAD FREE BRAND TOOLKIThttps://buildyourownsmb.com/7steps/


Thank you!

Thanks for stopping by -I'm so grateful that you're here.

If you want to get featured in one of my videos, take a photo of yourself watching one of my vids and tag me on Instagram!

Free Small Business Brand Tool Kit System

If you're a new business or have been established for a little while, grab your copy of the Small Business Brand Tool Kit System to Get Started.

The Free Small Business Brand Tool Kit System contains all the essentials for creating, launching, and growing a successful business.


Lisa Stewart

Your Mentor

I help STEAM entrepreneurs build and market products that sell from their workbench. It’s my goal to transform them into confident makers and sell without monologuing like a supervillain. I do this using my ARC Effect via online courses, training, and private coaching.


Have you started your business but you’re flustered by very few sales and you’re scared of wasting times on the wrong steps? Let me be your guide! I’ll show you the right steps to design a great customer experience for your audience to grow a profitable business.

ONE-TO-ONE :: Work With Lisa
COMMUNITY :: Apply Today

Get Advice

Mentor by the Minute

Quick advice without commitments or packages.
Get advice now —by the minute— when you need it.